Digital Transformation for State and Local Government

One of the best ways to enhance public service is through active collaboration between two principal groups: information managers (clerks, public information officers) and information holders (IT). Without a strong relationship, delays and miscommunications can easily arise, and valuable resources and opportunities can go overlooked. The City of Ithaca, New York, broke new ground when they merged the Clerk’s Office with IT to form the Public Information and Technology Team. This strategic move allowed them to achieve digital transformation and optimize their public service. Now, all those who are responsible for aspects of the city’s crucial records and processes work together toward common goals.

In this webinar, we will discuss in detail:

• Creating opportunities to rethink, redesign and improve business processes
• Avoiding pitfalls by utilizing strategies for getting people onboard with change and keeping the momentum going
• The efficiencies the City of Ithaca has achieved by using this approach, benefiting both employees and constituents