Step 2
Click the navigation button (9 small squares) in the top right corner, then click Account.
![Step 2 Step 2](https://aisww.com/wp-content/uploads/2023/08/Step-2-250x438.jpg)
Step 3
From the Account section, find the grayed-out account named SupportUser and select it. Be sure to select the SupportUser, not the Support account.
![Step 3 Step 3](https://aisww.com/wp-content/uploads/2023/08/Step-3-1000x163.jpg)
Step 4
Click the greyed-out switch entitled Grant Temporary Access to enable the user.
![Step 4 Step 4](https://aisww.com/wp-content/uploads/2023/08/Step-4-550x265.jpg)
Step 5
After granting temporary access, set a date when you want the Support User to expire. We recommend setting the expiration date for 3-4 weeks out to avoid having to re-authorize access too often.
![Step 5 Step 5](https://aisww.com/wp-content/uploads/2023/08/Step-5-750x263.jpg)
a. If the Password fields are not automatically pre-filled, please input a password for the Support User and send the password to AIS Support.
![Step 5A Step 5A](https://aisww.com/wp-content/uploads/2023/08/Step-5A-750x137.jpg)
b. If the Presets were not already pre-filled, set the Presets under the Access Rights to Full Rights and hit Save
![Step 5B Step 5B](https://aisww.com/wp-content/uploads/2023/08/Step-5B-750x374.jpg)
Step 6
Once you have completed these steps, or if you encounter any issues, please email AIS Support.